3 ECTS credits
75 u studietijd

Aanbieding 1 met studiegidsnummer 8020254GER voor alle studenten in het 2e semester met een inleidend niveau.

2e semester
Inschrijving onder examencontract
Beoordeling (0 tot 20)
2e zittijd mogelijk
Faculteit Sociale Wetensch & SolvayBusinessSchool
Verantwoordelijke vakgroep
ES Academische eenheid
Decaan ES (titularis)
Externe Docenten
Eva Jeslinkova
Onderdelen en contacturen
21 contacturen Hoorcollege
  1. Introduction to protocol
  1. Introduction
  • First contact
  • What is Protocol?
  • Origins and history
  • Why is it still important today?
  • Gaffes and faux pas
  1. Different protocols
  • National protocols
  • Diplomatic protocol
  • International protocol
  • Business and “daily life "protocol
  1. Protocol in a global world
  • Influence of a multicultural environment on behaviour and protocol
  • Difference in behaviour
  • Gestures and body language

Reading: Body language:



  1. Diplomatic Relations and Protocol
  1.  The bases of diplomatic relations
    • Congress of Vienna
    • UN Charter
    • Convention of Vienna
    • The role of a diplomat as in the Convention of Vienna
    • Interference
    • Privileges and Immunities
  2. Behaviour of the diplomat – corporate culture
  3. Bases of Diplomatic Protocol
    • International texts and Treaties
    • National customs
    • Evolution
  4. Role of a responsible of Protocol
  • Tasks and qualities of a protocol officer
  • The protocol manual

Reading :
Article from wisegeek.com on protocol officer and etiquette:

  1. Ceremonial:
    • Agreement of an ambassador and presentation of credentials
  2. National Anthems and Flags
    • Rules for hoisting flags and playing anthems


  1. International Protocol
  • Protocol in international organisations
  • Protocol at the United Nations
  • Protocol in the European Union
    • Peculiarities of the European protocol
  • Protocol in some other organisations

Consult :

- European symbols: http://europa.eu/abc/symbols/index_en.htm

- EU Protocol guide: http://ec.europa.eu/dgs/secretariat_general/corps/index.cfm?go=vademecum.vademecum


  1. Diplomatic Etiquette


  1. Greetings and Introduction
  • Forms of greetings

Reading : http://westsidetoastmasters.com/resources/book_of_body_language/chap2.html

  • How to introduce a VIP?
  • Name tags and identification cards
  1. Calling and business cards
  • What to write?
  • When to give?
  • How to hand them?
  1. Correct forms of address
  • Verbal
  • In writing
  1. Correspondence and other instruments of diplomatic communication
  • The different means of communications and their rules
  • The verbal note
  • Language of diplomacy
  1. Netiquette/Mobile phone


  1. Precedence
  • What is it?
  • Why, where and when?
  • Analysis of lists of precedence
  1. Dress code
  • Which attire for which event?

Consult : http://etiquette-tips.com/category/dress-code



  1. Gifts
  • When to give?
  • What to give?
  • Code of conduct - ethics


  1. Organisation of an event
  1. How to organise conferences and ceremonies?
  • The concept
  • The preparation
  • The event
  • After the event
  • Different settings for a meeting or a conference
  1. Visits
    • Elements to take into consideration for a successful visit
  • Preliminaries
  • Drafting of the program
  • The visit
  1. Protocol and the media
  • The event and the media
  1. Invitations
  • Lists
  • Drafting of an invitation?
  1. The “family” photo


  1. Agreements
  • Types of international instruments
  • Elements of a Treaty
  • Rule of Alternat
  • Initialling
  • Signing ceremony


  1. Protocol at the table

 An interesting programme for table settings and seating: http://www.perfecttableplan.com/html/download.html

  1. Table settings and seating
  1. Seating rules
  2. Table and room set-ups
  • Stationery
  1. Table Etiquette
  • Types of service
  • How to dress a table
  • How to serve
  • What not to serve?
  1. General behaviour
  • How to behave?
  • Conversation
  • Deportment
  1. Toasts
    • How to applaud?


  1. Closing remarks /Exchange of views
Cursustekst (Aanbevolen) : Diplomatic Protocol and Etiquette
Bijkomende info

Reading before the start of the course:

  • Developments in protocol:


During the course:


Generat Competences

Respect of protocol and implementation of its rules is important in public and international life. Knowledge of the main rules of protocol is thus essential for a future diplomat as well as for anybody involved in public relations.

The course aims at initiating the students to the various aspects and elements of the diplomatic protocol so that they can behave and act in different situations while respecting the various rules and customs. It will also tackle diplomatic correspondence and the correct organisation of a diplomatic event.

At the end of the course, the students will have acquired an outfit of varied skills:

  • a mastering and an understanding of the diplomatic protocol and of its implementation in various institutions;
  • a general practice of the instruments of diplomatic communication and of the formal aspects of the organization of events.

The lectures take place mainly in the form of Power Point presentations by the lecturer and of interactive practical exercises which will be corrected with her.


De beoordeling bestaat uit volgende opdrachtcategorieën:
Examen Schriftelijk bepaalt 75% van het eindcijfer

Examen Andere bepaalt 25% van het eindcijfer

Binnen de categorie Examen Schriftelijk dient men volgende opdrachten af te werken:

  • Written Exam met een wegingsfactor 100 en aldus 75% van het totale eindcijfer.

Binnen de categorie Examen Andere dient men volgende opdrachten af te werken:

  • Contribution in class met een wegingsfactor 25 en aldus 25% van het totale eindcijfer.

Aanvullende info mbt evaluatie

Not applicable.

Toegestane onvoldoende
Kijk in het aanvullend OER van je faculteit na of een toegestane onvoldoende mogelijk is voor dit opleidingsonderdeel.

Academische context

Deze aanbieding maakt deel uit van de volgende studieplannen:
Postgraduate Certificate Economic Diplomacy: Standaard traject (enkel aangeboden in het Engels)
Postgraduate Certificate Flagship Programme in Economic Diplomacy and International Business: Standaard traject (enkel aangeboden in het Engels)